![]() ![]() This approach can also help up to a point with the known unknowns: If you have an inventory for all of your systems, in theory when something happens you can follow the branches of the tree back until you find the root cause. In other words, they rely on known knowns: Once a problem occurs, a rule or a model can be created to catch that event if it recurs. The historical approach to Service Assurance resulted in techniques and products that are based on rules and models. But there are also unknown unknowns – the ones we don’t know we don’t know.” We also know there are known unknowns that is to say we know there are some things we do not know. “…As we know, there are known knowns there are things we know we know. A colleague of mine likes to explain the value of Moogsoft by referring to the ex-US Secretary of Defense, Donald Rumsfeld: ![]()
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